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FAQ - Frequently Asked Questions

1. How does it work?

TBM/TFM is dispalying online its latest fabric collections. All the items you select and check out will be sent phisically to the indicated adress

2. Do I need to pay?

Payments online are not requested.

3. How do I select a hanger?

A hanger is selected by putting the same item once in the basket. It is free of charge

4. How do I select a cutting?

A cutting is selected by putting the same item multiples time in the basket (2 times means 2 meters cutting). Cuttings will be regularly invoiced. An invoice will be sent by the TBM/TFM team once goods are shipped or prior to shipment

5. Do I need to email TBM?

Nope TBM/TFM will contact you after having received your online order if any question

6. Are new item uploaded on the Online Store?

New item will be uploaded in process. We recommend you to visit the store on a weekly basis as more products will be available especially in season developments

7. Difficulty to fully understand the item from the online Store. What shall I do?

We know, sadly there are some limitation in working online with fabrics. However we recommend you to select all items that seem of your interest. You'll receive physical hangers within 24/48h making it more easy to finalyze fabric selections

8. How do I filter fabrics?

You can filter by piece/yarn dyed or by collection inspiration in the drop down menu. Additional filter can be performed by digiting in the search bar any wording.  You can search by composition by indicating the requested fiber (CO, LI, VI or other international acronym), you can search by weight by indicating the requested gr/mtl or by weave by typing the requested weave (plain, twill, sateen, moleskine, corduroy, etc)

9. Can I share my credentials?

Credentials are strictly personal and cannot be shared even among colleagues. Should you need additional credentials we kindly invite you to contact marketing@tbm-spa.it. We would be glad to assist you

10. I do not see color cards Online?

Color cards will be sent with the physical hanger. More colors can be requested to the TBM team off line

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